HElP CENTER
- How do I place an order?
You can easily place an order by following these steps:
Browse our product catalog and select the items you like.
Click the “Add to Cart” button.
Once you have finished selecting your items, click the shopping cart icon in the upper right corner to proceed to checkout.
Enter your shipping address and payment information as prompted, then confirm your order. - Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has entered the shipping process, it may not be possible to make changes or cancellations. - How can I track my order?
Once your order has shipped, we will send you a confirmation email containing a tracking number. You can use the tracking number to check the order status on our logistics partner’s website. - What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, provided the product is unused and in its original packaging, you can request a return. For detailed information, please refer to our Returns and Refunds Policy. - How do I process a return?
To request a return, please follow these steps:
Contact our customer service team and explain the reason for the return.
After receiving return authorization, return the item as instructed.
Once we receive the returned item and confirm that it meets the return conditions, we will initiate the refund process. - How much is shipping?
Shipping costs vary depending on the region and the shipping method selected. You will see a detailed breakdown of shipping costs at checkout. - What payment methods do you accept?
We support a variety of payment methods, including:
Credit cards - How do you ensure the security of my personal information?
We take your privacy very seriously, and all payment information and customer data are securely processed using encryption technology. Detailed privacy policies can be found on our Privacy Policy page. - What if I receive a defective item?
If you receive a defective item or an item different from what you ordered, please contact our customer service team within 14 days of receiving the item, and we will process an exchange or refund for you. - How can I contact you?
For any other questions or assistance, please contact us via:
Email: steve@ryhef.com
support@ryhef.com